Cyber security

At MassMutual Ascend, we value our customers and relationships. We take cyber security and protection of customer data seriously and we'll continue to make investments to help protect your information. 

A few tips to stay cyber safe

As cybercriminals become more creative, it's important to be aware of the tactics they use. Often victims are asked to disclose pieces of personal information that financial institutions, including MassMutual Ascend, would never ask for.

In addition to knowing what pieces of information we'll never ask for, it's important to remain vigilant anytime you are communicating about personal financial information, especially via phone, email or text. Be watchful of requests for personal information. If you're ever unsure if a request is legitimate, you can contact MassMutual Ascend to confirm the inquiry's legitimacy. Below are some additional cyber security best practices to keep in mind.

• Be suspicious of any unsolicited messages, especially texts out of the blue. When in doubt, instead of responding directly to the unsolicited message, contact the sender using your known sources and contact details.
• Never reply to any requests for financial information, like account numbers, bank accounts or passwords.
• Don't accept "friend" requests from unknown parties.
• Be cautions of individuals who urge you to act fast.
• Avoid investment opportunities that sound too good to be true.
• Don't include personal or contact information in your social media profiles.
• Set everything to "private," especially photos, videos and profile information.
• Don't send money, trade or invest with a person you've only met online.
• Don't provide banking information, Social Security numbers, copies of your identification or passport or any other sensitive information to anyone online.

A few ways MassMutual Ascend keeps your information protected

Restricting information access

Access to systems containing personal information is restricted to employees with a legitimate business need to access such information.

Service providers are contractually bound to implement and maintain our requirements for the protection of your personal information. They are also required to comply with legal and regulatory requirements related to data privacy and information security.

Monitoring, evaluation and adjustment

We continuously monitor, review and adjust our cyber security policies and procedures based on changes in technology and sensitivity of information in order to ensure that we are operating in a manner designed to protect against reasonably foreseeable threats or hazards to the confidentiality, security or integrity of personal information.

Ongoing cyber security awareness

Our cyber security awareness program includes focused communications, events and training intended to reinforce management's expectation that our associates comply with MassMutual Ascend's security standards.

To learn more about our Online Privacy Policy, visit our website. For additional questions or to report security concerns, contact us here.

For advice tailored to your specific circumstances, contact your financial professional.

This information is not intended or written to be used as legal or tax advice. It was written solely to support the sale of annuity products. You should seek advice on legal or tax questions based on your particular circumstances from an independent attorney or tax advisor.

MassMutual Ascend is not an investment adviser and the information provided in this document is not investment advice. You should consult your investment professional for advice based on your personal circumstances and financial situation.

All guarantees based on the claims-paying ability of MassMutual Ascend.

Products issued by MassMutual Ascend Life Insurance Company^SM (Cincinnati, Ohio), a wholly owned subsidiary of Massachusetts Mutual Life Insurance Company (MassMutual).

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This content does not apply in the state of New York. 

Not a bank or credit union deposit or obligation - Not FDIC or NCUA-insured - Not insured by any federal government agency - May lose value - Not guaranteed by any bank or credit union

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