Contact us

At MassMutual Ascend, everything we do is rooted in a culture of service. By putting service above all else, we make the impossible feel possible and pave the way for brighter financial futures.

Need assistance? Our team is here to help.

Customer Service: 800-854-3649
Monday – Friday 8 a.m.- 5 p.m. ET

You can also send us a message.


We are currently experiencing longer
than normal hold times. If you
have a question regarding
our name change to
MassMutual Ascend, please know
no action is needed. This name
change does not affect your
annuity contract or life insurance
policy or the benefits available under it.  

MassMutual Ascend
P.O. Box 5420
Cincinnati, OH 45201-5420

Corporate Headquarters
MassMutual Ascend
191 Rosa Parks Street
Cincinnati, OH 45202
800-854-3649 / 513-361-9000

Submit a claim

If you recently lost a loved one, please accept our deepest sympathies. We are here to help you with the claims process every step of the way.

File a claim

Discover careers

A career at MassMutual Ascend means you’ll contribute to our mission of taking financial futures above and beyond – and you’ll be inspired to reach your own goals, too.

Explore open positions