Contact us

At MassMutual Ascend, everything we do is rooted in a culture of service. By putting service above all else, we make the impossible feel possible and pave the way for brighter financial futures.

Need assistance? Our team is here to help.

Customer Service: 800-854-3649
Monday – Friday 8 a.m.- 5 p.m. ET


MassMutual Ascend will be closed on Monday, February 20.



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MassMutual Ascend
P.O. Box 5420
Cincinnati, OH 45201-5420

Corporate Headquarters
MassMutual Ascend
191 Rosa Parks Street
Cincinnati, OH 45202
800-854-3649 / 513-361-9000

1099s are now available

If you took a taxable distribution in 2022 or are subject to mandatory reporting, then a 1099-R is available now. Log into your account to access tax documents.

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Submit a claim

If you recently lost a loved one, please accept our deepest sympathies. We are here to help you with the claims process every step of the way.

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Discover careers

A career at MassMutual Ascend means you’ll contribute to our mission of taking financial futures above and beyond – and you’ll be inspired to reach your own goals, too.

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